Multilingual Call Center

The services we offer at our multilingual call center include directly receiving communications from guests, providing operations instructions and Q&A support, and quickly responding to issues and taking the appropriate measures and providing instructions.
*In the future, we plan to provide various services in response to inbound demands.

■Multilingual Call Center Overview

  • Support 24 hours a day, 365 days a year
  • English & Chinese (simplified/traditional) are supported

Guest Room Wi-Fi Support Service

  • We directly assist Hotel guests when there are reports from WiFi users unable to connect.
  • We remotely reboot the STB and wireless AP in order to isolate any problems.

Setup Support Service for Foreign Currency Exchange Machines at Hotels

  • We provide support for different types of inquiries related to foreign currency exchange operations.
  • Provide temporary Foreign Currency Exchange Machine isolation when a problem occurs before escalating support to maintenance personnel.

Patent Application: Remote Control Electronic Commerce Service for Hotel Guest Rooms